Soft-Skills Materials for Auto Techs

“The Auto Tech’s Handbook: An Insider’s Guide to Life in the Repair Business,” by David J. Ellingsen

Many of the schools delivering technical skills to students in automotive and other trades have long been concerned about the non-technical, soft-skills side of the business, and they have therefore been incorporating—or even developing—supplementary materials as needed. A new resource devoted entirely to these critical soft skills is now available to instructors and curriculum designers. The book is entitled “The Auto Tech’s Handbook: An Insider’s Guide to Life in the Repair Business.”

Features of the book include:

  • Soft-skills training on important subjects impacting a tech’s career
  • Customer service emphasis throughout
  • 33 self-contained chapters
  • Easy-to-read
  • Entertaining anecdotes
  • Historical photos
  • Applicable to any repair-shop type business
  • Separate workbook with questions and role-plays

The author was Infiniti-trained, had more than thirty years’ experience and was a Master ASE (L1 Certified) technician. In November of 2013 David was recognized by the National Institute for Automotive Service Excellence as the Infiniti/ASE Master Automobile Technician of the Year.

“Soft-Skills Workbook for Auto Techs,” by Sandra J. Ellingsen

A workbook designed for an automotive classroom, with information, questions, and role-play scenarios. Sold for $55 (with permission to make unlimited copies) and includes the following:

– PDF file of the workbook
– PDF file of the quizzes
– PDF file of the teacher’s supplement
– Web Format file (MS Word file, formatted for the web) of the workbook and quizzes
– PowerPoint Presentation (you may make any changes you wish)

Bookstore

To purchase either book, go to www.autotechsoftskills.com.